Administrative Assistant – Reimbursement Account Services

Under direct supervision, the Administrative Assistant function is directly responsible for providing support to the Reimbursement Account Services Client Support team  to maximize quality, quantity, cost-effectiveness, profitability, and total customer/client satisfaction.

Effective performance of all duties and responsibilities of the position will ensure accurate and timely completion of required tasks and compliance within established procedures and required timelines.

Key Responsibilities

• Review and reconcile daily reimbursements reports & totals.
• Review & distribute all necessary reports to the Client Support team daily.
• Resolve all identified participant & client discrepancies on all assigned reports promptly & escalates concerns to the Client Support Specialist and/or management
• Pre-indexes all reimbursement requests.
• Coordinate online enrollment setup for the Reimbursement Account Services team. Set up online enrollment software parameters specific to each client’s plan document details.
• Communicatee and support clients who utilize the online enrollment platform and assists clients with on-line issues as needed.
• Process participant enrollments, terminations and changes reported by employers
• Reconcile and post all participant repayments into all plans.
• Provide support to Client Support Specialists as needed
• Assist Participant Support Center with related questions and issues as needed.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established department procedures.

Other Functions

• Champion P&A Group values and policies.
• Maintain data protection, privacy, security and HIPAA compliance for participants and clients.
• Assist the department manager in the training of new Assistants and support personnel when needed.
• Complete any additional assignments as requested by the Client Support Team and management team.